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var(--brand-secondary);border-radius:6px;padding:12px}.comment__header{display:flex;justify-content:space-between;gap:8px;margin-bottom:6px}.comment__author{font-weight:600;font-size:13px}.comment__time{font-size:12px;color:var(--text-muted)}.comment__body{margin:0;font-size:14px;line-height:1.5}.comment__pending{display:inline-block;margin-top:6px;background:#fff3d6;color:#7a5600;font-size:11px;padding:2px 8px;border-radius:8px}.workflow-steps,.timeline{list-style:none;margin:0;padding:0 0 0 18px;position:relative}.workflow-steps:before,.timeline:before{content:"";position:absolute;left:4px;top:4px;bottom:4px;width:2px;background:var(--border)}.workflow-step,.timeline__item{position:relative;margin-bottom:14px}.workflow-step:before,.timeline__item:before{content:"";position:absolute;left:-18px;top:4px;width:11px;height:11px;border-radius:50%;border:2px solid var(--border);background:#fff}.workflow-step--done:before{background:#1b6b36;border-color:#1b6b36}.workflow-step--active:before{background:#e0a400;border-color:#e0a400}.workflow-step__title{font-size:13px;font-weight:600}.workflow-step__meta,.timeline__meta{font-size:12px;color:var(--text-muted);margin-top:2px}.workflow-step__reason{font-size:12px;color:#8a1c1c;margin-top:2px}.workflow-step__eta{font-size:12px;font-weight:600;color:var(--brand, #1b4f8a);margin-top:2px}.timeline__title{font-size:13px;font-weight:600}@media (max-width: 900px){.detail-grid{grid-template-columns:1fr}.stat-cards{grid-template-columns:repeat(2,1fr)}}.btn--sm{padding:6px 12px;font-size:12px}.link-btn{background:none;border:none;color:var(--brand, #1e3a5f);font-size:12px;font-weight:500;cursor:pointer;padding:0;text-decoration:underline}.link-btn:disabled{color:var(--text-muted);cursor:not-allowed;text-decoration:none}.queue-step{display:block;font-size:11px;color:var(--text-muted);margin-top:2px}.age-badge{display:inline-block;padding:2px 8px;border-radius:10px;font-size:12px;font-weight:600}.age-badge--ok{background:#e8f8f0;color:#0f7a46}.age-badge--warn{background:#fff3d6;color:#7a5600}.age-badge--crit{background:#fbe3e3;color:#8a1c1c}.escalate-toggle{background:var(--surface, #fff);border:1px solid var(--border, #dfe6e9);border-radius:6px;padding:4px 10px;font-size:12px;font-weight:500;color:var(--text-muted);cursor:pointer}.escalate-toggle.is-on{background:#fbe3e3;border-color:#e0a0a0;color:#8a1c1c}.review-queue__table tr.is-escalated{box-shadow:inset 3px 0 #c0392b}.action-panel{background:#f0fdf4;border:2px solid 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#f1f2f6);font-size:12px}.previous-requests__item:last-child{border-bottom:none}.previous-requests__desc{flex:1;color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.dashboard-charts{display:grid;grid-template-columns:1fr 1fr;gap:16px}.bar-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px}.bar-list__item{display:grid;grid-template-columns:150px 1fr 36px;align-items:center;gap:10px;font-size:13px}.bar-list__track{background:#eef1f5;border-radius:4px;height:14px;overflow:hidden}.bar-list__fill{height:100%;background:#1e3a5f;border-radius:4px;min-width:2px}.bar-list__fill--step{background:#13477d}.bar-list__value{text-align:right;font-weight:600}.bar-chart{display:flex;align-items:flex-end;gap:10px;height:140px;padding-top:10px}.bar-chart__col{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%}.bar-chart__fill{width:100%;background:#74a0cc;border-radius:4px 4px 0 0;min-height:6px}.bar-chart__label{font-size:10px;color:var(--text-muted);margin-top:6px;text-align:center;line-height:1.3}@media (max-width: 900px){.dashboard-charts{grid-template-columns:1fr}.bar-list__item{grid-template-columns:120px 1fr 32px}}.form-success{background:#e7f6ec;color:#15663a;border:1px solid #b7e0c6;border-radius:8px;padding:10px 14px;margin-bottom:16px;font-size:13px}.admin-view .view__header{margin-bottom:20px}.admin-section{margin-bottom:24px}.admin-header-actions,.admin-actions{display:flex;gap:12px;align-items:center}.admin-actions{gap:14px}.link-btn--danger{color:#c0392b}.mono{font-family:Consolas,SFMono-Regular,ui-monospace,monospace;font-size:12px}.wf-pill{display:inline-block;padding:3px 10px;border-radius:12px;font-size:11px;background:#e8eaf6;color:#3949ab;font-weight:500}.role-pill{display:inline-block;padding:3px 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